Thank you for choosing Craft & Keep!
We're a small, creative business bringing engaging craft experiences to children's events. These terms help keep things clear and fair for everyone.
1. Making a Booking
Once your booking is confirmed with a deposit, you’re agreeing to the terms below. If for any reason a deposit isn’t requested, confirming the booking still means you’ve accepted these terms.
2. Who’s Who
"Craft & Keep" refers to our business (ABN 89920656102). "Client" means you — the person or organisation booking us. "Host" or "Facilitator" means the Craft & Keep team members running your session.
3. Payments
A 50% deposit is due at the time of booking to secure your date. The remaining 50% is due three (3) days before your event. If extra materials or services are added after booking, the total may be adjusted. If payment isn’t received in time, we may cancel the booking (though we’ll try to contact you first!).
4. Cancellations & Rescheduling
We get it — plans can change! Here's our simple and fair cancellation policy:
More than 21 days before your event:
➤ Your 50% deposit is non-refundable, but we’re happy to reschedule at no charge (subject to availability).
21 days or less before your event:
➤ Your 50% deposit is non-refundable.
➤ Rescheduling is possible with a $75 rescheduling fee (subject to availability).
Within 72 hours of your event:
➤ The full amount is due, as we’ve prepared materials, booked staff and blocked time for your booking. Cancellations or changes must be made in writing (email is perfect). We’ll always aim to be understanding — thank you for supporting a small creative business!.
5. On the Day
An adult (you or someone you nominate) must be present to supervise during the event. If behaviour becomes unsafe or overly disruptive, our host may pause or stop the activity for safety. We can’t take responsibility for accidents or damage during the event, including any issues caused by the venue or equipment from other suppliers.
6. Things We Need to Know
Please let us know in advance about any allergies, health conditions, or special requirements. If you ask us to help organise extras (like balloon garlands or hire items), we’re happy to assist — but you’ll be booking directly with the supplier, and we can’t be held responsible for their services
We are insured up to the limit of $20,000,000 for general and product liability.
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